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GENERAL
ANSWERS to FAQs |
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to Questions Main Page |
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| 1.
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Why
do the capsules look empty, not completely
filled like they previously did? |
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| 2.
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What
type of gelatin is used in our capsules
and softgels? |
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| 3.
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Why
does the serving suggestion in the soy
protein powder not match the total servings? |
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| 4.
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In
the Ultimate Capsules, VL #520, what
is the source of the 2 mg of chlorophyll?
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| 5.
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Are
the garlic caps made from aged garlic?
Is the product odor free? What happens
if I break the gel open and try to dissolve
it in a liquid? |
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| 6.
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Why
does the color of Vitamin E vary from
batch to batch? |
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| 7.
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What
is the difference between a heme or
non-heme iron? |
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| 8.
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Which
of these two forms of iron do you have
in your products? |
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| 9.
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If
Vitamin E comes from soy, can people
with soy allergies take this product?
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| 10.
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Do
soy isoflavones such as those in NovaSoy
Soy Isoflavones (VL# 144) get
damaged from a water and alcohol extraction
process? |
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| 11.
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How
do you test for isoflavone content in
a product? |
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1.
Why do the capsules look empty, not completely filled
like they previously did? |
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We
have recently purchased new equipment to help increase
our productivity. This machinery will help us to maintain
or decrease our costs. One new machine is a state-of-the-art
encapsulating machine that can encapsulate approximately
480,000 capsules per day ( 8 hour shift). Our older
machines could only encapsulate 70,000 capsules in an
8 hour shift. This new machine produces a capsule that
appears not completely filled. However, this is not
the case! The new machine more tightly compresses the
raw material, giving the capsule a "less full"
appearance. This does NOT change the weight,
potency, nor does it effect the bioavailability of the
product. In fact, the new machine can check its own
weight (raw material) and recalibrate itself to stay
within a target range. ^Top |
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2.
What type of gelatin is used in our capsules and softgels? |
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The
gelatin used in the majority of our capsules and a soft
gels is made from a mixture of beef and pork products.
Excluding Vegicaps, there are only two products that are
made in an all beef gelatin capsule, they are: VL# 123
Vitamin E 400 IU and VL#124 Vitamin E 1000 IU. These are
our current specifications, which may change in the future
. ^Top |
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3.
Why does the serving suggestion in the soy protein powder
not match the total servings? |
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The
serving dosages in our soy protein powder read:
Serving size =1/3 cup (28g)
Servings per container about 16
This
is correct. 1/3 cup is placed on the label since many
consumers do not have the resources to weigh 28 grams.
1/3 cup is an estimate of an ounce. 1oz is approximately
28.35g. The 16 servings is an approximation of the total
servings a can of soy powder will yield. ^Top |
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4.
In the Ultimate Capsules, VL# 520, what is the source
of the 2 mg of chlorophyll? |
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The
source of the chlorophyll is alfalfa.
^Top |
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| 5. |
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Are
the garlic caps made from aged garlic? Is the product
odor free? What happens if I break the gel open
and try to dissolve it in a liquid? |
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No,
the garlic caps are not derived from aged garlic. At
the time of formulation, this was not a concern. However,
there are many beneficial components found in our garlic
oil.
No, the product is odor reduced.
If you break open the soft gel and attempt to dissolve
it in a liquid, you will find that the product does
not want to go into solution. Oil does not readily mix
with water or other liquids. You will experience an
increase in the smell of the product since the molecules
will bind to the air and liquids, producing a more intensely
scented product. ^Top |
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6.
Why does the color of Vitamin E vary from batch to batch? |
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Our
vitamin E products are natural and contain no artificial
colors or preservatives. Because of this, the color
may vary from batch to batch. The color may vary, but
the same high standards of manufacturing are consistent
with this product. If your customers are still having
difficulty with this idea, use "Tracee's Tomato
Analogy": When you go to the store and purchase
a bag of organic tomatoes, do all the tomatoes have
the same color? No, a variation in reds and oranges
will naturally occur! This same concept can apply to
our NATURAL vitamin E product as well! ^Top |
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7.
What is the difference between a heme or non-heme iron? |
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Heme
iron comes from meat. Non-heme iron is derived from
plants or is mined from the ground. ^Top |
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8.
Which of these two forms of iron do you have in your products? |
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Our
products contain a highly purified, non-heme form of
iron that is mined. ^Top |
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9.
If Vitamin E comes from soy, can people with soy allergies
take this product? |
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In
general, allergies are the result of foreign proteins
not recognized by your body which then triggers an immune
response. Our vitamin E is a refined oil that does not
contain proteins. Therefore, allergies are unlikely
to occur but those that are extremely sensitive, may
experience a reaction. It would be best to check with
your healthcare provider, who is familiar with your
medical history, to best determine your sensitivity.
^Top |
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| 10. |
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Do
soy isoflavones such as those in NovaSoy
Soy Isoflavones (VL# 144) get damaged from a water
and alcohol extraction process? |
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No.
Isoflavones are not damaged from extraction using alcohol.
What does happen is that they get "washed out"
or removed from the soybean. Unless recovered as is
done with Nova Soy Soy Isoflavone ( VL# 144).
Our Supro ® Soy Protein Powder (VL# 962) is processed
only with water to retain isoflavones since there is
no recovery system in this process. |
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What
can you do with the isoflavones that are washed
out from such a process? |
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They
can be recovered then processed to be an isoflavone
concentrate. ^Top
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11.
How do you test for isoflavone content in a product? |
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Tests
are performed using High Performance Liquid Chromatography
(HPLC). ^Top |
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